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Frequently Asked Questions

Is there parking available at Brookstreet?

Parking at Brookstreet is in our secure, climate controlled underground garage, which is located to the right of the hotel entrance. The first three hours are complimentary. After three hours it is billed at a rate of $2.50 plus taxes per hour to a maximum of $12.95 plus taxes per day. Overnight parking for hotel guests is available at the rate of $12.95 per night plus taxes which includes in and out privileges. Parking charges can be paid for at the Front Desk or by credit card at the yellow pay stop at the garage’s exit. (Please note that some of the outside parking at the front of the hotel belongs to the business park, not to Brookstreet).

How can I access the internet?

Free high speed internet is available in your guestroom and public areas of the hotel such as Options Jazz Lounge, B Café, and the hotel lobby area.

Can I bring my pet(s) to Brookstreet?

Brookstreet allows pets in the hotel. Upon check-in, we require a $250 refundable deposit and ask you to sign a pet policy waiver. A $25 per pet per night non-refundable fee is charged directly to your room.

Is Brookstreet a smoke free hotel?

Brookstreet is a smoke free hotel. A $200 cleaning fee will apply to any guests who smoke in their room or balcony.

I suffer from allergies, what are my options?

Brookstreet offers "Breathe Easy" guestrooms, which conform to strict hypoallergenic guidelines, featuring hypoallergenic bedding, air purifiers, and hypoallergenic room amenities. Additionally only green cleaning materials and products are used and in-room snacks are nut free. Please call 613.271.1800 or (toll-free) 1.888.826.2220 for details and to book.

What is Brookstreet’s cancellation policy?

Cancellations must be made prior to 4 pm on the day of arrival in order to avoid paying a cancellation penalty fee equivalent to one night’s room charge plus taxes. Packages including components in Au Naturel Spa, Perspectives Restaurant and/or the Marshes Golf Course must be cancelled 48 hours prior to arrival to avoid the cancellation penalty fee.

What time can I check in and by what time do I have to check out?

Check-in time is 4 pm on your arrival day and check-out time is noon on your departure day. We do our best to accommodate any requests for early arrivals and late departures – please ask when making your reservation.

I’ll be arriving late, what should I do?

To hold to your room for a late arrival (after 4 pm), please provide a credit card to guarantee your reservation.

What happens if I have to leave early?

We confirm the length of your stay upon check-in. If you do have to check out early, we require 24 hours advance notice, otherwise we apply an early departure fee equivalent to one night’s room plus taxes.

How can I buy a gift certificate?

We sell gift certificates in any denomination or for specific packages. You can customize the gift certificate with a personal message. At the hotel, you can buy gift certificates at the Front Desk or at Au Naturel Spa. To buy them from the comfort of your home, please order yours online or call 613.271.1800 or (toll-free) 1.888.826.2220. Check out the gift ideas on our website!

I’d like to pay for someone else’s stay…

Lucky person! Please complete the credit card authorization form and fax it back to the hotel at 613.271.3541 (fax number is also on the form).

What are my dining options at Brookstreet?

Brookstreet has several options to indulge your senses and satisfy your hunger: Perspectives Restaurant, relaxed Options Jazz Lounge featuring live music seven nights a week, Brookstreet Café serving quick bites and proudly brewing Starbucks coffee or, if you feel like cocooning, our extensive in-room dining options.

What can I do to relax and have fun at Brookstreet?

Brookstreet has a variety of activities to relax and renew: Au Naturel Spa with 12 treatment rooms, Flex Fitness Studio, indoor and outdoor saltwater swimming pools, dry saunas, whirlpools, ZONE 525 games room, The Marshes championship golf course and MarchWood executive short course. We also offer our guests complimentary usage of our bicycles. Please inquire at Guest Services upon check-in.

When are the gym and the swimming pools open?

Flex Fitness Studio and the swimming pools are open 7 days a week. Please visit our outlet hours for detailed opening times. The outdoor pool is open only during warmer months.

I forgot my swimsuit; could I purchase one at Brookstreet?

Disposable swimsuits can be purchased at Flex Fitness Studio for $15 each. They come in various sizing and in female and male styles. Made from high quality DuPont Tyvek fabric, our disposable swim-eeze swimsuits can be reused many times.

How do I get to Brookstreet?

Brookstreet is easily accessible from downtown Ottawa, the Ottawa International Airport, Toronto and Montreal. We’re happy to provide directions.

How far is Brookstreet from downtown Ottawa and the Canadian Tire Centre?

Brookstreet is 20 minutes from downtown Ottawa and under 10 minutes from the Canadian Tire Centre, home of the NHL Ottawa Senators and world-class entertainment.

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